I don’t know about you, but I like talking to people while doing any sort of business. I enjoy getting a feel for the product I’m investing in, by talking to a real life human being about said product. It’s pretty fun, sometimes they’ll give you a discount or a special deal you wouldn’t have gotten otherwise. Other Times, you’ll get to have a pleasant conversation with someone that is paid to talk to you, which is perfectly fine if you just want to establish that human connection while doing some sort of business.